Privacy Policy

PRIVACY POLICY: 2025 Onwards

Controlled Chaos ("we," "our," "us") respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit our website controlledchaos.in or interact with us, and it explains how we collect, use, and protect that information.

WHAT INFORMATION WE COLLECT

We do not store credit card details and only share customer details with third parties with explicit consent or when required by law.

When you visit our website, we may collect certain Device Information, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Web pages or products you view
  • Websites or search terms that referred you to our site
  • How you interact with our site

Technologies We Use to Collect Device Information:

  • Cookies – Data files placed on your device, often including an anonymous unique identifier. Learn more at allaboutcookies.org.
  • Log Files – Track actions occurring on the site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels – Electronic files used to record browsing behavior.

When you make a purchase or attempt to do so through the site, we collect Order Information, including:

  • Name
  • Billing and shipping addresses
  • Payment details
  • Email address
  • Phone number

Personal Information in this policy refers to both Device Information and Order Information.

HOW WE USE YOUR INFORMATION

We collect and use your information to:

  • Process and fulfill your orders, including payments, shipping, and sending order confirmations.
  • Communicate with you regarding orders and customer service inquiries.
  • Screen for potential fraud or security threats.
  • Improve our website, marketing efforts, and customer experience.
  • Provide personalized advertising and promotional content (if opted in).
  • Comply with legal requirements and prevent fraudulent activities.

We may also email you if you have subscribed to updates regarding new collections, promotions, or product launches. You can opt out at any time.

SHARING YOUR INFORMATION

We do not sell, rent, or trade your Personal Information. However, we may share your information with trusted third parties in the following cases:

  • Service Providers – Partners assisting with order fulfillment, payment processing, fraud detection, and analytics. They are contractually obligated to protect your data.
  • Legal Compliance – If required by law, we may disclose your information in response to legal requests such as subpoenas or investigations.

BEHAVIORAL ADVERTISING

We use your Personal Information for targeted advertisements or marketing communications, including:

  • Facebook and Instagram retargeting ads
  • Google Ads and analytics

Opt-out options:

Controlled Chaos is committed to protecting your privacy and ensuring a secure shopping experience. Thank you for trusting us with your information!