FAQ

If the piece is readily available in our inventory, we dispatch it within 24–72 hours. For made-to-order items, please allow 2–3 weeks for delivery.

We ship Monday to Saturday, excluding national holidays. Orders are dispatched within 2–3 working days, so you can expect delivery within 5–7 days of placing your order. Remote areas and unexpected weather conditions may occasionally affect timelines.

Once your order is confirmed, you’ll receive an email with a tracking link so you can follow its progress until it reaches you.

Tracking can take 24–48 hours to reflect after dispatch. If you notice a delay beyond this window, email us at support@controlledchaos.in and we’ll help you out.

Orders can only be modified or canceled within 24 hours of placement. Once an order has entered processing or dispatch, we’re unable to make changes.

Once an order has been dispatched, we’re unable to update the shipping address, so please double-check your details before completing your purchase.

Yes — we offer Cash on Delivery at most pin codes for orders up to ₹6,000.

We do not issue direct refunds — we offer exchanges or store credit only. Size exchanges are allowed if the tag is intact and are subject to inventory availability; a ₹200 shipping fee for size exchanges is borne by the customer. Returns on defective pieces must be announced within 24 hours. Store credit is issued only after the returned item has been received and successfully inspected by our team.

Yes — we’re happy to offer a size exchange if the requested size is in stock and the request is made within 24 hours of delivery. If the size you need is unavailable, we can provide store credit instead.

Please email support@controlledchaos.in with clear pictures of the issue within 24 hours of delivery. Once we verify the concern, we’ll issue store credit valid for 6 months.

If your package is marked as delivered but hasn’t arrived, please check with your neighbours or local courier office first. If the issue persists, contact us and we’ll investigate further.

We provide a 100% secure and trusted checkout experience. We accept all major Credit/Debit Cards, UPI, and Net Banking.

Each product page features a detailed size chart. As a streetwear-driven athleisure brand, many of our pieces are designed with a relaxed or dropped-shoulder fit, so please refer to the specific measurements on the product page before placing your order.

To maintain the premium quality of your Controlled Chaos apparel, we recommend a cold machine wash with similar colours. Always air dry, and avoid ironing directly over any prints.