At Controlled Chaos, we want you to have the best possible experience with our products. We do offer size exchanges, provided the requested size is available in stock. To be eligible, please reach out to us within 24 hours of delivery with your exchange request. If the preferred size is unavailable, we will issue store credit that can be used for a future purchase. Please note that for all exchanges, the shipping costs associated with returning the original item and sending the new one will need to be covered by the customer.
In the unlikely event that you receive a defective product, we will be happy to offer either an exchange or store credit. To assist you promptly, we kindly request that you share clear pictorial proof via email within 24 hours of delivery. Additionally, the product must be shipped back to us in its original condition before we can process the exchange or store credit.
To ensure the best fit, we strongly recommend referring to our size guide before placing your order. If you need any assistance, our team is always here to help. For any exchange or product-related concerns, please contact our support team at the earliest convenience.
We appreciate your understanding and support, and we’re always here to assist you in making your shopping experience smooth and enjoyable.