Returns & Exchanges
Here is how returns, exchanges and store credit work at Controlled Chaos, in plain words.
At a glance
- Returns: yes, in case of defects
- Refunds: not offered
- Defective or damaged item: store credit, valid for 6 months
- Size exchange: yes, if your size is in stock
- Time limit: tell us within 24 hours of delivery
Returns and refunds
Every order is carefully inspected before it ships. We accept returns only for defective or damaged items, and these are made right with store credit. We do not offer refunds, and we do not accept returns for any other reason.
Received a defective or damaged item?
We will make it right with store credit. Here is what to do:
- Email support@controlledchaos.in within 24 hours of delivery.
- Attach clear photos of the problem.
- We review your photos. Once we confirm the issue, we issue store credit valid for 6 months that you can use on any future purchase.
We may ask you to send the item back to us in its original condition. Store credit is issued once we have received and inspected it.
Need a different size?
- Ask us within 24 hours of delivery.
- The tag must still be attached.
- The size you want must be in stock.
- A shipping fee of ₹200 for the exchange is paid by you.
If your size is not available, we can give you store credit instead.
Not sure about your size?
Every product page has a size guide. Many of our pieces have a relaxed or dropped-shoulder fit, so please check the measurements before you order.